Who is HomeServe looking for?
We’re looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you’ll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You’ll take the time to understand each customer’s needs, whether that’s progressing a claim or resolving a query, and aim to provide the right solution first time.
For example, if a customer’s boiler breaks down, you’ll take ownership from the outset - handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You’ll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you’ll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction.
To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- Resilient – able to stay calm and professional in challenging situations
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A great listener, who can understand what our customers need
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Eager to learn all about our products and processes
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Dedicated to providing excellent customer service
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Detail-focused, so you can follow our processes correctly
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Able to use a computer, so you can get to grips with our software and systems
- Someone who enjoys working in a fast-paced, supportive, and fun environment
We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.