Something
to smile about!

We’re now recruiting…
Claims Advisors, Preston
Customer Service Representatives, Walsall

Help our Customers
and we’ll help you grow your career

If you’re friendly, determined and eager to learn, we’ll give you all the support and training you need for a great career. Our Customer Service teams play a vital role – even during the COVID-19 restrictions we’re still open for business. Because when you take care of our Customers, we’ll take care of you.
Read how we’re handling COVID-19 at HomeServe.

Come and join us

If you’re ready to make the most of your customer service skills, join our team
and enjoy plenty of opportunities for personal development, apply today.

Different roles, for different people

We have two different roles to choose from. You won’t need contact centre experience for either – you’ll receive at least three weeks of training before you pick up a customer call, giving you all the knowledge and support you need to succeed. As we’re a 24/7 business, you’ll work in shifts – that could mean starting as early as 7am, or finishing at 10pm if you’re a Claims Advisor, or starting at 8am or finishing at 8pm if you’re a Customer Service Representative.

Where to find us

We’re looking for people to join us in two different locations; Walsall and Preston. Click on the maps below to see exactly where our offices are based and figure out your journey to work.

We keep
life moving

We’re one of the country’s leading home assistance providers. Over 1.8 million Customers trust us to keep life on track when trouble strikes. Whether it’s fixing broken boilers or repairing faulty electrics, we’ve been taking care of the nation’s homes for over 25 years. Put simply, we love helping people.

You can feel the warmth
when you walk through the door

Our supportive environment means everyone can feel valued, be themselves and do their best. And because our People always go the extra mile to help our Customers, we reward them with great benefits, including:

Free HomeServe 'Cover 8' Policy

One Plan

Pension scheme

Rewards & recognition

Career progression

Product & services discounts

Still connected,
even when we’re not together

During the current COVID-19 restrictions, we’ve made sure every single member of our Customer Service teams has been able to safely work from home and stay in touch with their colleagues.

Got a question?

Here are some of our most frequently-asked questions – take a look before you apply.