A warm welcome
If you’re friendly, determined and eager to do a great job, we’ll give you all the support you need for a great future with us. Our Engineers play a vital role – even more so during the current pandemic. We continue to be open for business and serving our Customers every day following our safe systems of work procedures. And because you take care of our Customers, we’ll take care of you.
Our response to COVID-19
We’re proud to be able to continue to serve our Customers at this time and we are continuing to recruit for directly employed Engineers and Contractors for immediate start in a number of locations.
Across HomeServe, all our People remain working on full pay. We have not furloughed anyone and we have committed to no job losses as a direct result of the Coronavirus pandemic. We are, and continue to be, a strong and profitable business.
The Health and Safety of all our People and our Customers is our top priority. We are following all government guidance to ensure we minimise the risk for all of our People. We have taken significant precautions to ensure that all of our frontline staff have the equipment and resources they need to do their jobs while maintaining their safety and also keeping our Customers safe. We do this by having and operating safe systems of work protocols. If you have any questions about how we are managing the COVID-19, please do raise these during the recruitment process and we will be happy to respond.
We have the ability to run the assessment and selection process for our vacancies remotely, which means you won’t need to attend a selection process in person while restrictions remain in place. Our assessments will take place over the phone and through video calls. Don’t worry, we’ll tell you exactly how this will work and guide you through each step.
Come and join us
If you’re ready to make the most of your skills and experience, join our team either as a directly employed Engineer or as a contractor for HomeServe and enjoy plenty of opportunities to develop your skills, apply today.
Different roles, for different people
We have a number of different Engineer roles to choose from. All require the qualifications and minimum experience as outlined in the role detail below. Depending on your postcode, you may be eligible for an annual location allowance of between £1,000 and £3,500.
Boiler Installation Engineer
£34,476 per annum (plus a location allowance where applicable)
Install all types of domestic heating systems according to the manufacturer’s instructions, industry best practice and legislation. You will need relevant ACS, at least 3 years of installation experience, manufacturer’s product training, and electrical knowledge, including wiring up combination, s-plan & y-plan systems.Apply now
Domestic Heating Electrician
£31,824 per annum (plus a location allowance where applicable)
Carry out vital service and maintenance work of gas appliances and central heating systems in our Customers’ homes. You will need at least one year’s experience of wiring domestic heating systems, including combination, s-plan & y-plan systems, and must be 17th Edition qualified as a minimum.Apply now
Gas Repair Engineer
£34,000 + £1,700 trust pay allowance per annum (plus a location allowance where applicable)
Carry out services and repairs of gas central heating systems in our Customers’ homes and help them stay warm this winter. You will need CCN1, CENWAT1, HTR1 and CKR1 qualifications, experience of working on a variety of appliances and a full UK driving licence.Apply now
Gas Service Engineer
£25,257 + £1,263 trust pay allowance per annum (plus a location allowance where applicable)
Join our team and carry out services of gas central heating systems in our Customers’ homes. You will need CCN1, CENWAT1, HTR1 and CKR1 qualifications, experience of working on a variety of appliances and a full UK driving licence.Apply now
We’re on our way
We’re one of the country’s leading home assistance providers. Over 1.8 million Customers trust us to keep life on track when trouble strikes. Whether it’s installing, servicing or repairing boilers, or fixing faulty electrics, we’ve been taking care of the nation’s homes for over 25 years. Put simply, we love helping people.
A team effort
When you join HomeServe, you become part of a nationwide team of experienced and dedicated Engineers, all supporting one another and working together to help our Customers when they need us most. That’s why we reward our People with great benefits, including:
OnePlan is our Global Share Incentive Plan (or SIP, for short) which enables everyone at HomeServe to become an owner of our company. It’s an opportunity for you to buy shares in HomeServe and get extra shares for free. By becoming a shareholder you’re investing in yourself and your colleagues, planning for the future and helping build the HomeServe of tomorrow.
Our Pension Plan provides Defined Contribution benefits and is administered by Legal & General. It’s like a savings scheme for your retirement. You can contribute up to 6% of your salary and the great thing is HomeServe will match this contribution pound for pound. A great way to save for your future!
You’ll have every opportunity to progress your career if you want to. Whether that’s by completing additional training, regular career conversations with your manager or having the opportunity to broaden your skills and experience. At HomeServe over 70% of our managerial positions are filled internally, something we’re really proud about.
Working together as a team
Togetherness is important to us. Before COVID-19, we often had team events, Breakfast Meetings, Engineer Roadshows and more! We are still having Breakfast Meetings (albeit virtually!) and we hope to be running face to face events soon!
Working at HomeServe has been fantastic. I have great support from all the other Engineers and managers.
– Liam Shaw, Gas Engineer
I feel privileged to work with a company that has put the safety of engineers first.
– Kristian Hampson, Gas Engineer
I enjoy working for HomeServe as everyone is really helpful. It’s very welcoming and a great place to work.
– Nic Jones, Boiler Installation Engineer
I feel respected and valued for what I bring to HomeServe – this is shown through my bonus awards and good feedback from management. The flexibility also allows me to balance my family and work life.
– Dan Finlan, Boiler Installation Engineer
Got a question?
Here are some of our most frequently-asked questions – take a look before you apply.
Are the directly employed Engineer vacancies full time?
Yes, they are full time.
If I'm successful when can I expect to start?
If you are successful through the recruitment process, we will make you an offer which will be conditional on passing our pre-employment checks (DBS, Credit, Right to Work, DVLA and Reference checks). These can take up to 4 weeks to complete, so you should expect a start date very soon after that.
What is a Trust Pay allowance?
We provide a Trust Pay allowance for our Gas Repair and Gas Service Engineers. We don’t run incentive schemes in our Field Operations, instead we trust our People to do the right thing for our Customers in the interactions they have with them. In return we provide a Trust Pay allowance, paid monthly. This is in addition to basic salary.
We do not operate a Trust Pay allowance for our Boiler Installation Engineer and Domestic Heating Electrician roles.
Where will I be working?
As an Engineer you will be based within a geographical location around your home postcode. We will aim to keep you working within this region, however, you may be asked to travel to different areas across the UK depending upon Customer demand.
Do you provide a location allowance?
For some of our locations, mainly in the south of the country, we offer an annual location allowance (paid monthly) of between £1,000 to £3,500 which may be applicable depending upon your home postcode.
Will I be provided with all the equipment I need to do the job?
Yes, we’ll provide you with everything you need to do the job. This includes a fully-stocked branded van, all tools, a tablet and mobile phone as well as uniform and all of the required PPE to do your job safely.
How many hours a week will I work?
As an Engineer you will work annualised hours. This means that in the winter you work longer hours and in the summer, you will work shorter hours. The hours will average 40 per week over the year.
Do I have to work weekends?
If you’re a Gas Repair Engineer, you will work four Saturdays and two Sundays every ten weeks in the Winter period. In summer you will work two Saturdays and one Sunday every nine weeks.
If you’re a Gas Service Engineer, you will work no more than two Saturdays in every nine week cycle and you won’t be required to work Sundays.
If you’re a Boiler Installation Engineer or a Domestic Heating Electrician you will work Monday to Friday. Weekends can be worked as voluntary overtime when workload demands.
How far in advance do I get my rota?
As a Gas Repair or Gas Service Engineer, you’ll get your 6-month rota at least 4 weeks in advance, to allow you time to plan.
If you’re a Boiler Installation Engineer or a Domestic Heating Electrician you are not required to work shifts.
What is my holiday allowance?
You’ll have 30 days’ paid holiday in each complete holiday year. This includes all recognised UK public holidays, although you may be rostered to work these as a Gas Service or Repair Engineer. This will increase annually by 1 day each year up to a maximum of 33 days.
When do I get paid?
Your salary will be paid on the 28th of each month.
Will I have to work stand-by or ‘on call’?
If you’re a Gas Repair Engineer you will work a stand-by rota. When working the stand-by you will receive a stand-by payment, regardless of whether you are called on to work. When called out, hours are paid at the recognised overtime rate.
We do not operate stand by rotas or on call for our Gas Service Engineer, Boiler Installation Engineer and Domestic Heating Electrician roles.
Will I be expected to go to work during COVID-19?
We carefully continue to monitor advice and guidance issued by the Government. To date the vast majority of our Engineers are able to attend Customers’ properties to complete jobs providing they follow all our safe systems at work protocols. If you are classed as clinically vulnerable or clinically extremely vulnerable, please make this known to us during the recruitment process so that we can look to accommodate any specific restrictions or requirements that may apply to you.
How quickly will I hear if my application has been successful or not?
We aim to respond to applications as soon as we possibly can but please allow up to 2 weeks for a response to your application.
You don’t have a vacancy in my current location, can I still be considered for the future?
We would be happy to take your details and contact you should a vacancy arise in your area. Please select ‘My area is not listed – Register interest’ in the dropdown list in the ‘Come and Join us’ section. Please read our Privacy Notice for more details on how we will store and use your details.
I am interested in contractor opportunities with HomeServe, what should I do?
We have contractor opportunities for Boiler Installers and Domestic Heating Electricians in addition to our directly employed vacancies. If you wish to be considered, please select ‘consider me for Contractor opportunities’ in the dropdown list in the ‘Come and Join us’ section.