Help our Customers
and we’ll help you grow your career
If you’re friendly, determined and eager to learn, we’ll give you all the support and training you need for a great career. Our Customer Service teams play a vital role – even during the COVID-19 restrictions we’re still open for business. Because when you take care of our Customers, we’ll take care of you.
Read how we’re handling COVID-19 at HomeServe.
Come and join us
If you’re ready to make the most of your customer service skills, join our team
and enjoy plenty of opportunities for personal development, apply today.
Different roles, for different people
We have two different roles to choose from. You won’t need contact centre experience for either – you’ll receive at least three weeks of training before you pick up a customer call, giving you all the knowledge and support you need to succeed. As we’re a 24/7 business, you’ll work in shifts – that could mean starting as early as 7am, or finishing at 10pm if you’re a Claims Advisor, or starting at 8am or finishing at 8pm if you’re a Customer Service Representative.
Claims Advisor
Preston
£18,720 + £749 trust pay allowance per annum
Start dates: July & August 2020
Helping stressed or upset Customers through the claims process means providing them with the right information, in the right way, at the right time. You’ll process claims in line with policy limits and regulatory requirements, identifying customer needs and helping them to find the right path forward.
Apply now
Customer Service Representative
Walsall
£18,720 + £1,498 trust pay allowance per annum
Start dates: September & October 2020
We need people who can listen to what our Customers need and find a way to help. When new Customers join us and existing Customers renew their membership, you’ll suggest products and services to suit their requirements.
Apply nowWhere to find us
We’re looking for people to join us in two different locations; Walsall and Preston. Click on the maps below to see exactly where our offices are based and figure out your journey to work.
We keep
life moving
We’re one of the country’s leading home assistance providers. Over 1.8 million Customers trust us to keep life on track when trouble strikes. Whether it’s fixing broken boilers or repairing faulty electrics, we’ve been taking care of the nation’s homes for over 25 years. Put simply, we love helping people.
You can feel the warmth
when you walk through the door
Our supportive environment means everyone can feel valued, be themselves and do their best. And because our People always go the extra mile to help our Customers, we reward them with great benefits, including:
Still connected,
even when we’re not together
During the current COVID-19 restrictions, we’ve made sure every single member of our Customer Service teams has been able to safely work from home and stay in touch with their colleagues.
When HomeServe decided to give something back by booking in NHS claims for free, I was keen to get involved. It’s been really successful – everyone involved in the project cares about doing the right thing and supports one another.
– Hannah, Digital Live Chat Team
I never thought working for HomeServe from home would be a thing! Even in the toughest times we pull together to deliver, for the country and for each other – that’s why I’m proud to work for HomeServe.
– Jesse, HomeServe Repairs
I really enjoy working from home – it has been a very positive way of working. I never feel alone – I am always connected to my Team manager and colleagues via hangouts or calls.
– Taiba, Customer Service Representative
I feel incredibly proud to work for HomeServe. The company has been very supportive throughout this pandemic, towards their staff and to the NHS and care workers, who are doing an incredible job.
– Chloe, Customer Service Representative
I have never been prouder to work for such an amazing company – even in these difficult times, they’re still able to support their Customers, their workers and even offer free repairs to NHS staff and care workers.
– Jack, Customer Service Representative
“Working for HomeServe has been one of the best decisions I’ve made. There is no end to the support and appreciation the company shows you, from your line manager all the way to the top. You feel valued as a member of the team.”
– Danyal, Customer Service Representative
Got a question?
Here are some of our most frequently-asked questions – take a look before you apply.
