Chief Technology Officer

Chief Technology Officer (CTO)

London | Executive Leadership | International Scope | Competitive Executive – level reward package

HomeServe Finance, part of the internationally recognised HomeServe EMEA group, is seeking a Chief Technology Officer (CTO) to lead the next phase of growth for our regulated financial services platform.

The Opportunity

As CTO, you will be a member of the Executive Leadership Team, reporting directly to the CEO. You will define and deliver the technology vision for a growing, regulated financial services business operating across Europe.

You will be accountable for ensuring our platforms, engineering practices and security capabilities support sustainable growth, regulatory compliance and continuous improvement across multiple markets.

Technology is central to our competitive advantage. This role combines strategic leadership with hands‑on executive ownership, and close partnership with Commercial, Compliance, Credit Risk, Finance and Operations teams.

Key Responsibilities

As Chief Technology Officer, you will:

• Set and lead an enterprise‑wide technology strategy and roadmap aligned to business objectives
• Represent technology at Executive, Board and Group forums, communicating clearly with a wide range of stakeholders
• Build, scale and operate secure, cloud‑native, multi‑market platforms
• Lead engineering, DevOps, security and data teams across multiple European locations
• Establish clear governance, delivery standards and ownership across systems and services
• Balance innovation, speed and risk through effective architectural and delivery oversight
• Enable responsible adoption of modern technologies, including cloud‑native, event‑driven and AI‑enabled development
• Ensure strong regulatory and operational resilience outcomes across frameworks such as FCA, GDPR, ISO 27001, SOC 2, DORA or equivalent
• Own technology risk, resilience and disaster recovery planning
• Manage technology investment, budgets, vendors and third‑party delivery partners
• Work in partnership with Commercial, Risk, Compliance, Credit Risk, Finance and Operations leaders to design and deliver digital lending and embedded finance solutions

We are looking for an accomplished technology executive with:

• 15+ years’ technology experience, including 5+ years at C‑level or equivalent
• Bachelors or Masters in Computer Science, Information Systems, Engineering or related discipline
• A proven record of defining and delivering technology strategy in regulated financial services, fintech or lending environments
• Deep expertise in scalable, cloud‑native architectures and modern engineering practices
• Strong understanding of European regulatory environments, information security and operational resilience
• Experience implementing and governing major compliance frameworks including SOC 2 and ISO 27001
• Demonstrated success building and leading high‑performing, multinational technology organisations
• Experience governing third‑party technology vendors and outsourced development partners
• Experience setting AI and data strategy and translating it into measurable business outcomes
• The presence and credibility to influence at Board, Group and investor level
• A hands‑on, pragmatic leadership style, comfortable balancing strategic priorities with operational detail

Experience delivering multi‑market financial services or fintech platforms across Europe is advantageous, but we welcome candidates with transferable experience from adjacent sectors.

What Success Looks Like

Success in this role will be defined by:

• Delivery of a scalable, secure and resilient technology platform that supports rapid growth
• Strong regulatory and audit outcomes with no material control failures
• Predictable, high‑quality engineering delivery and system reliability
• Clearly documented technology risk, resilience and disaster recovery capabilities
• A high‑performing, engaged technology organisation with strong leadership depth
• Technology‑enabled business innovation and measurable improvement in efficiency, cost‑to‑serve or customer experience

Backed by Brookfield Infrastructure and operating across multiple European markets, we are building a secure, scalable and customer‑focused financial services platform that supports our ambition to become Europe’s most trusted home efficiency partner.

This is an opportunity for an experienced technology leader to shape strategy, strengthen resilience and enable innovation at scale — working collaboratively across the business and with Group and investor stakeholders.

Our Leadership Commitment

We seek leaders who demonstrate integrity, courage and accountability, who value collaboration, openness and ethical decision‑making, and who are committed to building inclusive, high‑performing teams.

We welcome applications from candidates of all backgrounds and are committed to creating a diverse and inclusive workplace. If you require any adjustments or support during the recruitment process, please let us know.