Are you passionate about building strong supplier partnerships and driving operational excellence? We're looking for a Supply Chain Manager to play a key role in growing and developing our plumbing contractor network.
Join us in a pivotal role where you'll take ownership of developing, strengthening and optimising our plumbing contractor network. This is more than supplier management. You'll lead the growth of a high-performing contractor base, identifying new opportunities, improving service delivery, driving commercial performance and ensuring exceptional customer outcomes. Working closely with operational, planning and finance teams, you'll build strong supplier partnerships, challenge underperformance, and create a resilient network of trusted contractors that supports both current and future business needs.
This role is primarily home-based, with occasional travel to our Walsall, Preston and Nottingham offices as required.
The Network Supply Chain Manager is responsible for consistent day to day delivery of high quality customer service through a UK wide network of contractors employed on a commercial contractual basis across multiple trades. Ensuring that performance is effectively and continually managed against agreed budget and service standards.
Key responsibilities
- Deliver the HomeServe Supply Chain Strategy by consolidating the network and identifying and managing new providers to increase the capacity and quality of the HomeServe Contractor network.
- Responsible for the pipeline of Contractors in their region and accountable for maintaining this in order to respond to changing demands and needs of the Company at short notice.
- Develop and maintain strong relationships with key critical departments including Capacity planning teams, DEE Service Excellence Mangers and Finance Business Partners ensuring business continuity is met.
- Accountable for conducting periodic rate negotiations and other commercial terms with network contractors ensuring and maintaining area budgets are in line with forecast.
- Analyse Company data for conduct cost audits with Contractors including leading cost benchmarking exercises and cost analysis to identify areas of high spend and root causes. Ensuring that trends are communicated and issues are resolved.
- Drive and maintain the Health and Safety culture into our Network Trades to ensure compliance with all regulatory bodies. Ensuring that regular data is provided to the Head of Network Field Operations.
- Accountable for conducting contract review meetings with Contractors in line with their terms and supporting the Head of Network Field Operations in ensuring auditory and contractual obligations are met.
- Identify service improvements and develop and implement ways to drive behaviours in responsible third parties ensuring continuous monitoring of compliance.
- Produce and analyse performance reports to highlight inadequacies, developing where necessary Contract improvement plans.
- Control and management of cost recovery to meet budgetary targets including:
- Invoice recoveries
- (SLA) Service credits
- Redress recoveries