Electrical Triage Specialist

The Role 

We’re looking for an Electrical Triage Specialist to join our Operational Partnerships team within Service Operations. 

This is a key role responsible for ensuring that electrical repair work across our contractor network is diagnosed correctly, authorised appropriately, and delivered right first time. You’ll play a vital part in balancing customer outcomes, commercial control, and technical quality. 

If you enjoy solving problems, making informed decisions, and working closely with both contractors and internal teams, this is a great opportunity to have real impact. 

What You’ll Be Doing  

• Technical Triage & Decision-Making
• Review and resolve non-standard or escalated electrical queries
•  Provide expert guidance on fault diagnosis, repair methods and labour expectations
• Cost Authorisation & Control
• Challenge incomplete or unclear requests and agree next steps
• Product & Policy Application
• Share insights to improve guidance and reduce repeat queries
• Contractor Support & Service Standards
•  Provide practical advice to contractors on expected standards of work
•  Identify and flag performance or quality concerns
• Collaboration & Stakeholder Engagement
•  Support investigations by providing technical insight
• Share learnings to drive consistency across the function
• Track recurring themes and cost drivers
•  Identify opportunities to improve processes and guidance 
• Contribute to ongoing enhancements across triage and authorisation

About You 

We’re looking for someone who brings both technical expertise and strong judgement, with the confidence to make clear, fair decisions. 

Essential 

• • Recognised Level 3 Electrical qualification + 18th Edition (BS 7671)
  • Eligible for an ECS Gold Card 
  • Strong experience in electrical fault diagnosis and repair methods
  •  Confidence in reviewing or authorising work/costs within a policy-driven environment
  • Strong stakeholder communication – able to challenge, explain and influence
  • A customer-focused mindset with high standards of service delivery 

Desirable 

• • Experience working with contractor networks or field-based service models
  • Exposure to complaints or regulated environments
  • Coaching, mentoring or quality assurance experience

Why Join HomeServe? 

Be part of a customer-first organisation making a real difference. Work in a role where your technical expertise shapes outcomes. Collaborate with experienced teams across operations and supply. Opportunity to influence process improvement and service excellence. Be part of a values-driven culture where we:

• • Dare to Care
  • Do the Right Thing
  • Own It
  • Always Improve 
  • Win Together