Operations Support Agent - Preston Claims Department

Do you have experience in Customer Service and a passion for delivering the right outcome for customers?  

HomeServe has an exciting opportunity to join our team in the Preston office (PR2 9NZ) as an Operations Support Agent.  

In this role, you’ll take ownership of customer claims and provide dedicated support to ensure an effortless experience that goes beyond expectations. Your focus will be on resolving issues quickly and effectively, using the right tools, processes, and procedures. You’ll be the key point of contact for customers, contractors, and third parties, helping to coordinate and manage each claim with care and professionalism.  

If you’re committed to excellent service and enjoy working in a dynamic team environment, we would love to hear from you.  

Salary: £28,000 per year with opportunities for progression as you develop within HomeServe  

Contract: Permanent, Full-time (40 hours per week)  

Shift Rotation: 8.5-hour shifts per day (40 hours per week) on a 6-week rolling Rota (including Public Holidays on rotation). 

 This is a fully flexible role based in our Contact Centre, working 40 hours per week on a 6-week rotating shift pattern. To help support a healthy work-life balance, the Rota is designed so that your shifts have no more than: 

• • 1 out of 6 weeks has a shift end time of 7pm 
  • 2 in 6 weekends will be on shift (2 weekends off, 1 weekend in, 2 weekends off, 1 weekend in)  

Where will I work?  

Whilst you will be required to work full-time from our Preston site (PR2 9NZ) during your probation period. Once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office). When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.

Are you passionate about helping people and making a real difference? We’re seeking enthusiastic and empathetic individuals to join our vibrant, energetic community as Operations Support Agents.  

In this role, you’ll connect with customers through various channels - phone, email, and letters - to understand their needs and deliver the best solutions. Whether it’s arranging an engineer’s visit to fix a broken boiler or coordinating between customers, contractors, and third parties, you’ll be at the heart of ensuring every issue gets resolved smoothly.  

• With ongoing training, you’ll become an expert in our products, systems, and processes, gaining invaluable knowledge that will set you apart.  

If you’re ready to support customers with care and dedication while developing your skills in a dynamic environment, we would love to hear from you!  

To join us as an Operations Support Agents, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience, can multitask and have the following attributes: