We are looking for an experienced and effective Team Manager to lead our Operations Support Team at HomeServe’s Preston Claims Office. This team plays a vital role in assisting customers throughout their claims journey from initial contact to resolution.
As Team Manager, you will be responsible for leading a group of Agents, ensuring they deliver excellent service, stay motivated, and meet performance goals. You will also manage day-to-day operations, support your team’s development, and help resolve more complex customer issues.
Working Hours (3-week rota) to include
- Departmental hours (40 hour week)
- One weekend in three
- Bank holidays are part of the rota
- Hybrid approach to work from home and in office
Department Hours:
- Monday to Friday: 08:00 – 19:00
- Saturday & Sunday: 09:00 – 17:30
What You Will Be Doing
- Lead and support your team to deliver great customer outcomes
- Hold regular one-to-ones and team meetings
- Drive team performance while promoting positive behaviours and wellbeing
- Track and report on team performance
- Resolve customer claims and follow-up actions
- Ensure compliance with company policies and data protection
- Support training and development across the team
- Promote continuous improvement and innovation of team operations