Are you passionate about helping people and making a real difference? We’re seeking enthusiastic and empathetic individuals to join our vibrant, energetic community as Operations Support Agents.
In this role, you’ll connect with customers through various channels—phone, email, and letters—to understand their needs and deliver the best solutions. Whether it’s arranging an engineer’s visit to fix a broken boiler or coordinating between customers, contractors, and third parties, you’ll be at the heart of ensuring every issue gets resolved smoothly.
With ongoing training, you’ll become an expert in our products, systems, and processes, gaining invaluable knowledge that will set you apart.
If you’re ready to support customers with care and dedication while developing your skills in a dynamic environment, we would love to hear from you!
To join us as an Operations Support Agents, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience, can multitask and have the following attributes:
- Resilient – able to stay calm and professional in challenging situations
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A great listener, who can understand what our customers need and dedicated to providing excellent customer service
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Detail-focused, so you can follow our processes correctly
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Eager to learn all about our products and processes
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Able to use a computer, so you can get to grips with our software and systems
- Someone who enjoys working in a fast-paced, supportive, and fun environment
We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.