HomeServe are looking for a confident, adaptable Project Manager to join the team on a 9 month fixed term basis. The ideal candidate will thrive on variety and enjoy bringing structure to complex challenges. We're after a strong generalist who can lead cross‑functional projects with clarity, pace, and a solutions‑focused mindset.
We work in a hybrid way, with a requirement to travel into our Walsall office at least twice a week to work with the team. Please note that travel to our
Nottingham and Preston office may also be required on an ad hoc basis. With that in mind you will be located within a convenient commute to Walsall.
PRINCIPAL ACCOUNTABILITIES
- Take ownership – accountable for the delivery of the project following briefing from the head of delivery or project sponsor,
- Mobilisation – stands up the project team, mobilises resources and establishes the project governance (within the appropriate waterfall/ agile / DSDM / Scrum framework)
- Plan – produces and maintains the project plan and milestone plan (detailing activities and critical path) to control and report progress, highlighting any deviances as appropriate (e.g. resource challenges)
- Project Logs – maintains an effective Risks, Assumptions, Issues, Dependencies & Change logs. All risks and issues to be accurately reported and mitigating actions identified / proactively progressed. Scope changes to be formally assessed for impact
- Benefits & Costs – responsible for the tracking of the defined project benefits (highlighting and managing any risks to the benefits case) and control of costs and resources within the agreed budget, working with the delivery team to ensure that an accurate resource forecast is complete and maintained, including working with third party resource and shared service suppliers to fulfil project needs
- Communications – engages with key stakeholders and communication business partners to provide visibility and confidence that the project is being properly managed and responsible for the production of regular and accurate progress reports highlighting any breach of agreed tolerances
- Requirements & Solution – owns the content and quality of the requirements & solution design outputs and ensures alignment with the stated project outcome;
- Build & Test – supports the development and validation of the solution to ensure that the stated business needs are met
- Business Readiness – establishes that the solution and the transition plan for the business are ready for go live and that any outstanding deliverables are understood, agreed and assigned / de-scoped as required, effectively transitioning the project into Service delivery and ensuring all remaining change and issues are closed down
- Project Closure & Lessons Learned – achieves formal project close down and records all lessons learned to ensure that all key learnings are captured for future reference – recommending any immediate actions that may be appropriate
Monitor and Control
- Ensure appropriate controls are in place for time, cost and quality
- Ensure detailed base lined plans are produced; critical path is signed off and reported against
- Monitor, track and report to key IT and business stakeholders
- Ensure appropriate risk, issues, assumptions and dependency management is in place, liaise with business and IT stakeholder for identification, escalation and mitigation.
- Ensure compliance to the governance structure as defined in the life cycle
Relationship Management
- Develop and maintain effective relationships with the product owner or project sponsor and business team
- Engage and build relationships with the delivery team and stakeholders who will be required to support and deliver the project
- Engage and build relationships with the various business stakeholders to ensure the appropriate input and support is in place for the project
- Coordinate and liaise with 3rd parties where appropriate for the delivery and coordination of the IT technical tasks
- Engage and build relationships within the IT team
Financial Control
- Develop, co-ordinate and help establish business case for projects
- Monitor budgets regularly to ensure budget remains within the agreed financial governance
- Ensure appropriate gateway governance is adhered to
Project Management Practice
- Build and maintain effective relationships with colleagues to provide support and knowledge transfer
- Conduct peer reviews of project documentation
- Define and support improvements to the working practices within project portfolio, function and IT by contributing to improvement initiatives
- Shaping, developing and establishing business case for projects
- Support the mobilisation of projects, across the portfolio
- Support the resolution of project issues, across the portfolio
- Support project quality checks, and quality assurance activities across the portfolio