Project Manager

HomeServe are looking for a confident, adaptable Project Manager who thrives on variety and enjoys bringing structure to complex challenges. We're after a strong generalist who can lead cross‑functional projects with clarity, pace, and a solutions‑focused mindset.  While it’s not essential, experience with AI or automation, or a passion to develop in this space, will give you an exciting edge as we continue to evolve our ways of working and deliver smarter, more efficient outcomes.

•  Take ownership – accountable for the delivery of the project following briefing from the head of delivery or project sponsor,
• Mobilisation – stands up the project team, mobilises resources and establishes the project governance (within the appropriate waterfall/ agile / DSDM / Scrum framework)
• Plan – produces and maintains the project plan and milestone plan (detailing activities and critical path) to control and report progress, highlighting any deviances as appropriate (e.g. resource challenges)
• Project Logs – maintains an effective Risks, Assumptions, Issues, Dependencies & Change logs. All risks and issues to be accurately reported and mitigating actions identified / proactively progressed. Scope changes to be formally assessed for impact
• Benefits & Costs – responsible for the tracking of the defined project benefits (highlighting and managing any risks to the benefits case) and control of costs and resources within the agreed budget, working with the delivery team to ensure that an accurate resource forecast is complete and maintained, including working with third party resource and shared service suppliers to fulfil project needs
• Communications – engages with key stakeholders and communication business partners to provide visibility and confidence that the project is being properly managed and responsible for the production of regular and accurate progress reports highlighting any breach of agreed tolerances
• Requirements & Solution – owns the content and quality of the requirements & solution design outputs and ensures alignment with the stated project outcome;
• Build & Test – supports the development and validation of the solution to ensure that the stated business needs are met
• Business Readiness – establishes that the solution and the transition plan for the business are ready for go live and that any outstanding deliverables are understood, agreed and assigned / de-scoped as required, effectively transitioning the project into Service delivery and ensuring all remaining change and issues are closed down
• Project Closure & Lessons Learned – achieves formal project close down and records all lessons learned to ensure that all key learnings are captured for future reference – recommending any immediate actions that may be appropriate