Do you have a keen eye for detail with a highly analytical approach to your work, and a strong belief in delivering great customer service? If yes, this role may interest you.
HomeServe is currently recruiting for a Scheduler on a 40-hour a week, full time permanent basis to join the Operational Planning Team in Walsall. Schedulers work closely with our deployment teams and are responsible for leading the planning and capacity management of all work and resources in the Service Operations business across our Gas, Water and Network Field Operations, ensuring we deliver outstanding service to our customers. This role will focus on Water Supply Pipe and Drainage trades, with the flexibility to work across other trades.
This is a hybrid role; you will be required to travel into the Walsall office three times per week. With that in mind, you will be located within a convenient commute to Walsall WS2 7BN. You can opt to work more in the office if you prefer. There is also the requirement to travel to our Nottingham office NG6 8WR at least once a month (periodically with notice) to collaborate with the wider team. Our working pattern is Monday to Sunday in line with Business requirements and 1 day over the weekend on a rotational basis – often no more than 4 hours.
PRINCIPAL ACCOUNTABILITIES:
- To work closely with the Field and all internal departments to ensure that appropriate capacity is available and where not, to highlight any potential/actual detriment to Customers, People or the Business
-
Ensure national, regional and area specific capacity meets resource requirements and ensuring there are no shortfalls and making recommendations to the benefit of the plan
-
To provide daily support for Field Operations on Resource Planning queries as requested to ensure the team offers a prompt and accurate service either by email, telephone, or face to face
-
To act as the gatekeeper for any request which poses potential/actual Customer/People/Business detriment ensuring that the relevant stakeholders are aware of the impact before any changes made
-
To maintain accurate Attendance/Non-Attendance data for the Field employees ensuring all actions taken promptly
-
Proactively manage all downtime for Field employees with minimum impact to customer
-
Ensure the accuracy and integrity of information through regular auditing and identification of trends. Highlight risks/ trends to the relevant management team with recommended solutions.
-
Suggest solutions aimed at improving the efficiency and accuracy of current capacity planning processes and methodologies
-
To identify opportunities that might improve the performance of the Planning department
- Completion of any other ad-hoc duties requested to be undertaken, within reason