Service Operations
Hours Per Week
40
£44,200 + £3,000 signing bonus!

About The Role

 We’re now recruiting for Boiler Installation Engineers to join our team!

  • Location -  Sutton
  • Full Time - Monday to Friday - Annualised hours (35 hours per week in the summer and 45 hours per week in the winter)
  • Salary - £44,200 + £3,000 signing on bonus
 
Additional Benefits
  • £3,000 signing on bonus (This is split into two payment, £1,500 in your first payroll and £1,500 upon passing your probation)
  • Monday to Friday
  • Fully equipped and stocked, fit for purpose van
  • Full uniform and essential tool kit
  • Leading edge technology through hand held device
  • Overtime
  • Pension Scheme
  • 240 hours annual leave each year, inc public holidays, increases by 8 hours per year up to 264 max
  • Online benefits portal – online shopping, restaurants, cinema discounts etc
  • Employee assistance programme/Access to our bespoke e-learning system
  • Access to our bespoke e-learning system
  • The opportunity to be involved in a variety of charitable/volunteer work

Are you looking for a new challenge in a fast-paced, Customer focused company? Are you looking for a new challenge in a fast-paced, Customer focused company? Do you have a minimum of 3 years boiler installations experience? Are you gas safe registered? Have you complete a full gas engineer apprenticeship?

If so, we now have excellent opportunities for career minded individuals to join our team!

You’ll work in a fun, friendly inclusive environment where People understand the value of their contribution to our goals and are encouraged to recognise a job well done.

You’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our Customers’ lives.
Working with HomeServe is a demanding but highly rewarding career where you’ll be helping our Customers when they need us the most. If you’re ambitious by nature then we’ve got ample opportunity for career progression.

Our response to the COVID-19 Crisis:
  • Full PPE & Social distancing measures with customers.
  • Remote Assessments not needing to come into the office.
  • All our People remain working on full pay; we have not furloughed anyone.
Principal Accountabilities:
  • Consistently deliver our brand promise to make dealing with our Customers claim effortless.
  • Ensure the Customer fully understands the great service you will provide - before, during and after the work is completed
  • Installation of all types of domestic heating systems in accordance with the manufactures instructions, industry best practice and legislation
  • Make sure you maintain all the right tools, equipment and inventory in the Company van using our inventory management procedures
  • Treat our Customers’ property as if it were your own. Make sure you leave the Customers property as you found it, clean away debris and waste from site
  • Be a positive part of gaining Customer feedback and play an active role in ensuring our processes are effortless
  • Keep yourself and our Customer safe! Undertake all work in accordance with company Health & Safety policy
  • Attend Company funded training and take ownership to continually improve your own skills and knowledge, including keeping up to date with new techniques and industry practice.

Hours of Work: Monday to Friday on annualised hours, working 45 hour weeks in the winter with a potential to work 30 hours in the summer, it is your responsibility to manage these hours

Working with HomeServe is a demanding but highly rewarding career where you’ll be helping our Customers when they need us the most. If you’re ambitious by nature then we’ve got ample opportunity for career progression.

Training & Support

In order to use the relevant systems and work as an Installation Engineer for HomeServe, you’ll need to undertake our extensive training programme. The initial training will consist of different types of support prior to being signed-off to work on your own. During week 1 the training will be classroom based training where you have a corporate induction to HomeServe and cover off Health & Safety, tools and equipment. There will then be time where you ‘buddy’ up with an experienced Installation engineer in your area.

About You

What we need you to have:

· Full UK driving licence

· Prerequisite - Relevant ACS

· At least 3 years industry experience undertaking installation

· Manufacturer’s product training

· Electrical knowledge is essential, wring up combination, s-plan & y-plan system

· Able to approach and resolve problems logically

· Demonstrate commitment and enthusiasm for the task in hand

· Experience working with members of the public, with an ability to deal with Customers effectively

· Accept all jobs allocated as part of workforce scheduling

· Resolve issues with difficult jobs and see through to the end

· Proactively resolve issues

· Offer solutions

What we would like you to have:

· Manual Handling

· Working at heights

· Asbestos Awareness

· Servicing and repair work of gas fired appliances and heating systems

· Fault finding and diagnostics qualifications.

PRINCIPAL ACCOUNTABILITIES:

Create value for the Customer

· Consistently deliver our brand promise to make dealing with our Customers claim effortless.

· Ensure the Customer fully understands the great service you will provide - before, during and after the work is completed.

· Installation of all types of domestic heating systems in accordance with the manufactures instructions, industry best practice and legislation.

· Make sure you maintain all the right tools, equipment and inventory in the Company van using our inventory management procedures.

Reduce Customer effort

· Treat our Customers’ property as if it were your own. Make sure you leave the Customers property as you found it, clean away debris and waste from site.

· Be a positive part of gaining Customer feedback and play an active role in ensuring our processes are effortless.

Focus on the Front Line

· Keep yourself and our Customer safe! Undertake all work in accordance with company Health & Safety policy.

· Attend Company funded training and take ownership to continually improve your own skills and knowledge, including keeping up to date with new techniques and industry practice.

Could you be who we are looking for?

It’s our People that truly make what we do so special. As part of the HomeServe family your job will be to put our Customers first and we will give you everything you need to make this happen.

About Us

Here at HomeServe, we work hard to build an inclusive, supportive, fun and collaborative culture that empowers all our People to do the right thing.

Whether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers needs at the heart of everything we do.

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