HomeServe Finance Limited are hiring: Contact Centre Agent | Biggleswade | £30,000–£35,000 + Benefits
Full-Time | Permanent | Office-Based Weekdays | Remote Weekends
Location: Biggleswade, SG18 8AL
Job Type: Full-Time | Permanent | Office-Based Weekdays | Remote Weekends
Salary: Up to £35,000 + Benefits
About the Role
Are you a people person with a calm and empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in both customer service and debt collections — always with a respectful and supportive touch.
This is an excellent opportunity to build a long-term career in the consumer finance industry, with full training and a collaborative, friendly environment.
Key Responsibilities
- Handle inbound/outbound calls and emails related to payments and account queries.
- Offer practical, non-judgmental solutions for customers with missed payments.
- Clearly explain payment options and responsibilities.
- Identify vulnerable customers and escalate appropriately.
- Maintain accurate records and ensure compliance with industry regulations.
- Be a positive team player and contribute to a great customer experience.
Salary & Benefits
- Salary: £30,000 – £35,000 (depending on experience)
- Bonus: Up to 10% annual performance-based bonus
- Pension: 6% employer pension contribution (matched)
- Healthcare: Single private medical insurance cover
- Plus, opportunities for training, career progression, and working in a company that genuinely values its people