Who is HomeServe looking for?
We are looking for enthusiastic, empathetic people to join our team as Claims Advisors. You will be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a customer’s boiler breaks down, you will arrange a visit from one of our engineers and make sure it is up and running again. And thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none.
To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- Resilient – able to stay calm and professional in challenging situations
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A great listener, who can understand what our customers need
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Eager to learn all about our products and processes
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Dedicated to providing excellent customer service
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Detail-focused, so you can follow our processes correctly
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Able to use a computer, so you can get to grips with our software and systems
- Someone who enjoys working in a fast-paced, supportive, and fun environment
We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.