Installations
Location
Leeds
Hours Per Week
40
Salary - Up to £36,705 OTE

About The Role

Do you have… Inbound Sales Experience? Sales through Service experience? Contact Centre Sales Experience? Technical Sales Experience? B2C In Home Sales experience? Are you looking for a new challenge in a fast-paced, Customer focused company?

If so we would love to hear from you, we now have excellent opportunities for career minded individuals to join our team. Salary ranges between £24,034 - £30,588 + 25% target driven bonus! up to £36,413 OTE

  • Location - Leeds office with opportunity for Hybrid working after training.
  • Full Time - Annualised hours, 45 hours per week in the winter and 35 hours in the summer. Monday – Saturday (one Saturday in two). (Part time working available, 30 hours per week, salary prorated)
  • Salary - Up to £36,705 OTE

We are looking for self motivated individuals with a “can do” attitude to join our growing sales team. This exciting new role involves selling gas boilers and central heating to the domestic market remotely using the latest video technology. The ideal candidate would have gas boiler experience however this isn’t essential. Great sales skills are more key for this role!

The role will involve demonstrating the benefits of buying a boiler through HomeServe including the savings they can make through the purchase of a new “A” rated energy efficient boiler.

If you have worked in Solar, Renewables, Double Glazing, Kitchens or other high value B2C products then this role could be a real eye opener. No cold calling as you will be to a customer query with the benefits of efficiency savings that help them payback their initial investment.

HomeServe UK has c1.8 million membership customers and whilst we do sell to all customers in the market, the majority of customers you will be selling to already have an existing and strong relationship with us.

During this exciting period of change and growth, the Sales Specialist will work either in a lively and vibrant environment office environment or from a home office. Supported by a structured career progression framework the Sales Specialist will be able to develop their salary and future in HomeServe. This role will hand the Sales Specialist the opportunity to develop their skills and capabilities within a fast-paced, yet highly supportive environment.

A little more about the role;

The Sales Surveyor will be comprehensively trained to technically survey customers properties and will then use their sales and customer skills, along with the very latest video calling technology to promote and sell branded, market leading central heating products, to both new and existing customers.

With fully pre-qualified appointments booked by the Customer Service Team, the Sales Surveyor will speak to predominantly existing HomeServe customers about upgrading their central heating systems but will also respond to calls from engineers who are completing surveys in customers' homes on boilers which are Beyond Economic Repair or where customers do not have video capability.

Managing their own time and diary in collaboration with the Planning Team and in line with company and contractual requirements, they will use effective questioning to understand their customers requirements, enabling the Sales Specialist to provide customers with recommendations to suit their right lifestyle and needs.

PRINCIPAL ACCOUNTABILITIES:

  • Working within an ‘Summer and Winter Hours’ contract the Sales Surveyor will manage their time and diary in collaboration with the Planning Team ensuring regular, planned and timely contact with customers
  • Complete heating survey appointments using the video survey application and their knowledge and experience in combination with an intuitive specification application
  • Accurately record details of appointment outcomes
  • Plan and manage customer prospect portfolio in order to achieve quality and conversion targets
  • Provide quotations for new and upgraded heating systems
  • Adhere to company policies and sales procedures
  • Ensuring that customer needs are met and service excellence is delivered

About You

To be successful in this role the Sales Surveyor should have the following knowledge, skills and attributes:

Essential:

  • Minimum of 3 years’ experience of direct sales with a proven track record of high performance and achievement, in a contact centre or face to face environment or a qualified Gas engineer with sales ability or experience
  • Experience of or the ability to be able to take on technical product training to include central heating design and specification, boiler products and manufacturer rules and regulations.
  • An absolute drive for delivering world class customer service – putting the customer and their needs first
  • Comfortable in following business processes whilst using multiple IT applications and video technologies.
  • Highly driven sales professional that treats their role as if it were their own business.
  • Strong communication style with an ability to emotionally engage and “excite” customers through the sales journey.
  • High awareness of the sales / selling process.
  • Product knowledge experts (within their field) both internally and externally (competitors)
  • Strong analytical, decision making and problem-solving abilities
  • Strong customer focus - committed to treating customers in a fair and consistent way and understanding the importance of this to HomeServe
  • People focused and able to work cooperatively as part of a team
  • Proven ability to manage yourself in achievement of objectives or targets
  • Attention to detail and ability to record information accurately

Desirable

  • B2C sales experience in the Home Improvement sector

About Us

Here at HomeServe, we work hard to build an inclusive, supportive, fun and collaborative culture that empowers all our People to do the right thing.

Whether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers' needs at the heart of everything we do.

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