Service Operations
Location
Nottingham
Hours Per Week
20
£10,707 plus £1,500 signing on bonus!
Careers Site Advertising End Date
30 May 2022

About The Role

Part Time Claims Advisor, Nottingham

£9,914 + Trust Pay £793 (£10,707 per annum based on 20 hours) plus £1,500 signing on bonus!

(signing on bonus will be paid in 3 x £500 payments at the following times: completion of training, successful passing of probation and on your 12 month anniversary with HomeServe)

Part time (20 hours) evening and weekend shifts available (including bank holidays). Shifts are based on a rolling rota enabling you to balance your work and home life.  

Where will I work?

Whilst you will be required to work from our Nottingham office (NG6 8WR) for your initial training, after this you will split your time between working in the office and working from home as part of our trial 'hybrid' working model.


About You

Who are we looking for?

We’re looking for enthusiastic, empathetic people to join our team as Claims Advisors. You’ll be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a Customer’s boiler breaks down, you’ll arrange a visit from one of our engineers and make sure it’s up and running again. And thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none. 

To join us as a Claims Advisor, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

  • A great listener, who can understand what our Customers need

  • Eager to learn all about our products and processes

  • Dedicated to providing excellent customer service

  • Detail-focused, so you can follow our processes correctly

  • Able to use a computer, so you can get to grips with our software and systems


We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.

This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.


About Us

What can HomeServe offer me?

  • Pension Scheme

  • 22 days' holiday (rising to 25) pro rata, with the opportunity to buy extra holiday

  • The opportunity to take 2 paid days out of the office volunteering for a charity

  • Access to hundreds of shopping discounts via PeopleServe

  • Salary Finance

  • Smartech

  • Cycle to work scheme

  • Employee assistance Programme

  • Free Cover 8 Policy

  • Plus much more…

Who is HomeServe?

As one of the country’s leading home assistance providers, we’ve got over 25 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of  plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.


What happens Next?

If your CV is shortlisted then you can expect a call from us to discuss your application further within 72 hours of applying. If you are offered an interview and are successful you would be joining us for an induction on 20th June.


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