Help our Customers
and we’ll help you grow your career
If you’re friendly, determined and eager to learn, we’ll give you all the support and training you need for a great career. Our Customer Service teams play a vital role, particularly during this challenging time and when you take care of our Customers, we’ll take care of you.
Read how we’re handling COVID-19 at HomeServe.
Our response to COVID-19
We are proud to be able to serve our Customers at this time and we are continuing to recruit in our Contact Centres, with start dates from May 2021 and throughout the summer.
Across HomeServe, all our People have remained working on full pay. We have not had to furlough anyone and we have committed to no job losses as a direct result of the coronavirus pandemic. We are, and continue to be, a strong and profitable business.
The health and safety of all our People and our Customers is our primary concern and we continue to follow all government guidance to ensure we minimise the risk for every one of our employees, whether they are working from home, out in the field or in our offices. We have taken significant precautions to ensure that if required, all of our frontline staff have the equipment and resources they need to do their jobs remotely whilst maintaining their safety and the safety of our Customers
We have the ability to run all our assessment processes remotely which means we won’t need you to attend one of our office locations while restrictions remain in place. Our assessments will take place over the phone, through video conferencing and online. Don’t worry, we’ll tell you exactly how this will work and guide you through each step.
Induction & Training
We have made it possible for the vast majority of our Contact Centre staff to be able to work from home if required. If you are successful in being offered a role with us, the way in which your induction and training will take place will be very much dependent on government guidelines at the time, including any hygiene and social distancing measures that are in place. This is something we continue to monitor but we have a range of options available to us to ensure your induction is comprehensive and maintains your health and safety at all times.
Come and join us
If you’re ready to make the most of your customer service skills, join our team
and enjoy plenty of opportunities for personal development, apply today.
Different roles, for different people
We have two different roles to choose from. You won’t need contact centre experience for either – you’ll receive appropriate training before you pick up a customer call, giving you all the knowledge and support you need to succeed. As we’re a 24/7 business, you’ll work in shifts, with start and finish times dependent on the role (see our FAQ’s).
£19,344 + £774 Trust Pay Allowance
Start dates: May and throughout the summer
Helping stressed or upset Customers through the claims process means providing them with the right information, in the right way, at the right time. You’ll process claims in line with policy limits and regulatory requirements, identifying Customer needs and helping them to find the right path forward.Apply now
Customer Service Representative
£19,344 + £1,548 Trust Pay Allowance
Start dates: August and throughout the summer
We need people who can listen to what our Customers need and find a way to help. When new Customers join us and existing Customers renew their membership, you’ll suggest products and services to suit their requirements.Apply now
We’re one of the country’s leading home assistance providers. Over 1.8 million Customers trust us to keep life on track when trouble strikes. Whether it’s fixing broken boilers or repairing faulty electrics, we’ve been taking care of the nation’s homes for over 25 years. Put simply, we love helping people.
You can feel the warmth
when you walk through the door
Our supportive environment means everyone can feel valued, be themselves and do their best. And because our People always go the extra mile to help our Customers, we reward them with great benefits, including:
One Plan is our Global Share Incentive Plan (or SIP, for short) which enables everyone at HomeServe to become an owner of our company. It’s an opportunity for you to buy shares in HomeServe and get extra shares for free. By becoming a shareholder you’re investing in yourself and your colleagues, planning for the future and helping build the HomeServe of tomorrow.
Our Pension Plan provides Defined Contribution benefits and is administered by Legal & General. It’s like a savings scheme for your retirement. You can contribute up to 6% of your salary and the great thing is HomeServe will match this contribution pound for pound. A great way to save for your future!
You’ll have every opportunity to progress your career if you want to. Whether that’s by completing an Apprenticeship programme, regular career conversations with your manager or having the opportunity to broaden your skills and experience. At HomeServe over 70% of our managerial positions are filled internally, something we’re really proud about.
even when we can’t be together
During COVID-19 restrictions, we made sure every single member of our Customer Service teams was able to safely work from home and stay in touch with their colleagues.
I enjoy working at HomeServe as we all do what we can to help one another and there is always someone on hand to answer any question, query or concern. I like the fact we put the Customers at the heart of what we do and it feels amazing to know we are doing all we can to help and assist our Customers when they need us most.
– Hannah, Digital Live Chat Team
I never thought working for HomeServe from home would be a thing! Even in the toughest times we pull together to deliver, for the country and for each other – that’s why I’m proud to work for HomeServe.
– Jesse, HomeServe Repairs
I really enjoy working from home – it has been a very positive way of working. I never feel alone – I am always connected to my Team manager and colleagues via hangouts or calls.
– Taiba, Customer Service Representative
I feel incredibly proud to work for HomeServe. The company has been very supportive throughout this pandemic towards their staff and all those that are doing an incredible job.
– Chloe, Customer Service Representative
I have never been prouder to work for such an amazing company – even in these difficult times, they’re still able to support their Customers and their workers.
– Jack, Customer Service Representative
Working for HomeServe has been one of the best decisions I’ve made. There is no end to the support and appreciation the company shows you, from your line manager all the way to the top. You feel valued as a member of the team.
– Danyal, Customer Service Representative
Got a question?
Here are some of our most frequently-asked questions – take a look before you apply.
Will I be expected to work from home?
While Covid-19 restrictions are in place it is very likely you will be required to work from home. As restrictions lift, we will look to accommodate our People back into the offices but it is likely this will happen on a gradual basis and be very much dependent on government guidelines. It’s therefore really important that you have the ability to work both from home and from the office when required. Please rest assured we continue to follow all government guidance with regards to making our facilities safe and we will give you plenty of notice of where we will need you to work.
Are the vacancies Full time, Part time or both?
Our Claims Advisors vacancies in Preston and Customer Service Representative vacancies in Walsall are currently full time only.
How many stages are there in the recruitment process?
There will be 2 stages. Should you be successful at application stage the next stages are;
Stage 1 – telephone pre screen
Stage 2 – Psychometric assessment, telephone role play and competency based interview
If I'm successful when can I expect to start?
If you are successful through the recruitment process, we will make you an offer which will be conditional on passing our pre-employment checks (DBS, Credit, Right to Work and Reference checks). These can take up to 4 weeks to complete, so you should expect a start date around 4-6 weeks after we have made you an offer.
What does it mean to have the 'Right to Work' in the UK and how can I check this?
If you are a UK or Irish national, you automatically have the right to work in the UK without the need for additional permissions such as a work permit or other documentation. From 1st January 2021, the immigration laws changed as a result of the UK’s exit from the European Union (Brexit). Please check whether these changes apply to you by visiting gov.uk/transition. Please note that our contact centre roles are not currently eligible for sponsorship under the UK Visas and Immigration Points Based System.
Will I be provided with all the equipment I need to do the job?
Yes, we’ll provide you with everything you need, so you have all the tools to do the job.
How many hours a week will I work?
For a full time role you will work 40 hours per week.
If you are a Claims Advisor in Preston the earliest time your shift will start is 7am and the latest you will finish is 10pm.
If you are a Customer Service Representative in Walsall the earliest your shift will start is 8am and the latest you will finish is 8pm.
Do I have to work every weekend?
If you’re a Claims Advisor you will have two full weekends off every four weeks.
If you’re a Customer Service Representative you will work every other Saturday, and just one Sunday every six weeks.
For both roles, this also includes some bank holidays throughout the year.
Can I swap or change my shift?
Once published, your shifts are fixed, but you can swap shifts with colleagues if necessary.
How far in advance do I get my rota?
You’ll get your rota 4 weeks in advance, to allow you time to plan.
What is my holiday allowance?
You’ll have 22 days, rising by 1 day each year up to a maximum of 25 days. We also operate an annual holiday buy and sell scheme that you will be able to participate in.
What is a Trust Pay allowance?
We don’t run incentive schemes in our Contact Centre, instead we trust our People to do the right thing for our Customers in the interactions they have with them. In return we provide a Trust Pay allowance, paid monthly. This is in addition to basic salary.
What date of the month will I get paid?
You’ll be paid on the 28th of each month, and your salary is paid on a monthly basis.
Is there car parking?
Both sites offer free available parking, which is either onsite or a short walk away from the office.